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What is VOIP and 5 Reasons you should think about switching...

Firstly, what actually is VOIP?

VoIP technology represents a class of telecom services. Most people think of VoIP as an alternative telephone, which it is. But it’s so much more than that.

VoIP refers, generically, to modern voice-and-video services provisioned over internet-connected networks. It’s not a specific product or service. With VoIP, you not only obtain the full range of voice-to-voice services (call waiting, conference calling, etc.) but also video calling, video-conference solutions, digital whiteboards, and voicemail services.

Apart from the under-the-hood wiring, VoIP differs from PSTN in one other major way. A PSTN connection terminates to a unique phone jack that’s identified by a telephone number. A VoIP connection isn’t tied to a location; instead, it’s identified by a Session Initiation Protocol address (like an email address, but for VoIP services)

So, what are the benefits?

1

Save money with lower call costs:

As part of the name suggests, a VoIP telephone system utilizes Internet Protocol to make calls. Instead of using telephone lines, all communication data is turned into packets and sent over the IP network. The IP network your business uses could be your Internet connection, a direct IP connection to your telephone service provider or a combination of both.

Placing calls over traditional phone lines means that a line is taken up by the two callers using it to communicate. Since there are only so many lines that can be installed, calls placed over landlines, especially if they are long-distance, are expensive. But using the Internet to relay call data circumvents this problem, making domestic and long distance calls cheaper overall.

In fact, businesses that use VoIP are often given the ability to make domestic and domestic long distance calls for free.

Increase your flexibility:

No longer is it a requirement to be in the office to connect to your phone system. You can receive calls to your business or DDI on your smartphone. You can access the office directory and make and receive calls as if you were in the office via the VoIP system app installed on your mobile. You can also make calls from your Desktop or PC.

If your business is on-the-go, VoIP services can be a tremendous benefit to you because they will follow you wherever you go.

On a traditional phone system, a line that runs to a home or business is assigned its own phone number. Any movement that takes place then becomes a trial of remembering the right codes or keys to dial on your phone. A lot of time can then be wasted by contacting phone companies to transfer services and phone numbers to new locations.

With a VoIP phone system, all of this is eliminated. There are no physical limitations. You have the freedom to move as your business demands without any added stress.

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3

Take advantage of significant features:

Using VoIP phone systems allows you to multi-task with the most tech-savvy devices, allowing you to be the most productive you can be.

Suppose you are on a call within a queue. While you are waiting, you can strategize your approach to client calls you have missed as you read voicemail-to-text transcriptions that are sent directly to your email inbox.

In another case, you can forward messages and voicemail easily. If you receive an important message in a voicemail, you can forward that voicemail to three other people at the click of a mouse.

These features and many more useful ones are available with VoIP phone systems. And because the service always goes with you, the features you find helpful can be added or subtracted with ease. In short, VoIP telephone systems grow with your business.

Efficient Client Interaction:

In today’s global economy, businesses can be located anywhere. This often means that meetings require travel. Even so, with a VoIP service there is no reason to lose the ability to conduct important calls or to fail to forward essential documents.

With a VoIP phone system, you can choose where your calls ring and how. For instance, you might select the first few rings to be forwarded to your office. If you don’t answer the call, it will then be transmitted to a second or third device, say, a mobile phone or laptop. Quite simply, calls don’t need to be missed anymore if they are urgent.

Important documents that need to be forwarded no longer have to wait either. Using VoIP, business associates can e-fax their documents instead of waiting a day (or several) to get to a fax machine.

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5

Simple Conference Calls:

The features just mentioned are not all that’s made easy by VoIP. Since all calls use a converged data network instead of dedicated phone lines, creating and participating in conference calls are made much easier.

It’s possible to take part in conference calls if your business uses a traditional phone system, but what you will find is that you will have to pay for an additional service to host multiple callers for a conference. These services are native to many VoIP phone systems. Instead of paying for something extra, you can take advantage of the ability to make conference calls as an added benefit to the service you already pay for.

Not only that, but VoIP services make video conferences much easier as well. Of course, these sorts of conferences are usually special cases, but face-to-face interaction with colleagues and clients, while business personnel are out of the office, is much more manageable with VoIP phone systems.

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Based In Keele, SyTech IT provide IT Solutions, Support & Systems for Industry and multi channel distribution businesses within Stoke-on-Trent, Staffordshire, Derbyshire, Cheshire, Lancashire, Warwickshire, Birmingham and Manchester.

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